Offer for Medical Organizations

1. General provisions

1.1. This document is a public offer of 2Medlink Group LLP, BIN 260740001075, Republic of Kazakhstan, Almaty, 37 Abay Ave. (hereinafter — the Company), addressed to medical organizations — legal entities and individual entrepreneurs registered in the Republic of Kazakhstan and holding a valid license to carry out medical activities (hereinafter — the Clinic).

1.2. Acceptance of the offer and conclusion of the contract (hereinafter — the Contract) is the registration of the Clinic on the ibolid.kz portal (hereinafter — the Platform), successful completion of verification, and the start of use of the Clinic's cabinet.

1.3. The Contract is deemed concluded from the date of acceptance on the terms of this offer and does not require signing on paper, unless the parties have agreed otherwise.

2. Subject of the Contract

2.1. The Company provides the Clinic with access to the Platform, ensures the posting of information about the Clinic, its branches, doctors, services and schedule, and forwards to the Clinic patients' requests for appointments (hereinafter — bookings).

2.2. The Clinic accepts bookings, provides patients with medical services in its own name, and pays the Company a fee on the terms of Section 5.

2.3. The Company is not a party to the relationship between the Clinic and the patient concerning the provision of medical services, does not provide medical care and does not accept payment for the Clinic's services. The patient's settlements for medical services are made directly with the Clinic.

3. The Company's obligations

3.1. To provide the Clinic with access to the cabinet and the technical ability to post and update information about branches, doctors, services, prices and schedule.

3.2. To forward patients' bookings to the Clinic's cabinet and (or) to the Clinic's information system — where an integration is connected.

3.3. To ensure the availability of the Platform, except for scheduled maintenance time and circumstances beyond the Company's control.

3.4. To keep records of bookings and of the grounds for accruing the fee and to provide the Clinic with access to this information in the cabinet.

3.5. To process patients' personal data in accordance with the Privacy Policy and the legislation of the Republic of Kazakhstan.

4. The Clinic's obligations

4.1. To hold a valid license for medical activities and to provide the Company, on request, with supporting documents, as well as information about the doctors posted on the Platform.

4.2. To keep information about branches, doctors, services, prices and the appointment schedule up to date. The Clinic bears independent responsibility for the accuracy of this information.

4.3. To process incoming bookings in a timely manner: to confirm, reschedule or decline them, and to record the actual outcome of the appointment (appointment took place, cancelled, patient did not show up). The outcome of the appointment is the basis for settlements under Section 5.

4.4. Not to refuse a patient an appointment on the grounds that the booking was made through the Platform, and not to apply to such patients terms worse than those for booking directly.

4.5. To process the personal data of patients obtained through the Platform solely to provide the requested medical service, ensuring a regime of a secret protected by law. In relation to this data, the Clinic acts as an independent owner of personal data.

4.6. Not to take actions aimed at excluding the Platform from the relationship with a patient who booked through the Platform, for the purpose of avoiding payment of the fee, including rescheduling a booking "around" the Platform.

4.7. Not to post on the Platform advertising that does not comply with the legislation of the Republic of Kazakhstan on advertising and on public health, or information that misleads patients.

5. Fee and settlement procedure

5.1. Basis for accrual — a completed appointment. The fee is accrued for an appointment that took place under a booking made through the Platform and is marked as completed.

5.2. The fee is not accrued for: a booking that was created but did not take place; a cancelled booking — regardless of who cancelled it; a patient no-show; duplicate bookings of one patient for the same appointment; bookings created by Clinic employees and by test accounts.

5.3. The amount of the fee is `[●]` % of the cost of the appointment recorded in the booking at the time it was made. The settlement currency is the tenge.

5.4. The reporting period is `[●]` (a calendar month, unless otherwise stated).

5.5. At the end of the reporting period, the Company generates a preliminary statement and makes it available in the Clinic's cabinet. The Clinic has the right to dispute individual accruals within five business days of the date the statement is made available, attaching a justification. Disputed accruals are considered by the parties before an invoice is issued.

5.6. After the dispute window closes, the Company issues an invoice for payment: it sends it to the email address stated by the Clinic and places it in the cabinet.

5.7. The Clinic pays the invoice within `[●]` banking days of the date of its receipt. The obligation is deemed fulfilled from the date the funds are credited to the Company's account.

5.8. An issued invoice is corrected only by drawing up a correction stating the reason and the amount. Grounds for a correction may include, in particular, a refund to a patient, an appointment recorded in error, or a duplicate accrual.

5.9. In the event of late payment, the Company has the right to charge a penalty of `[●]` % of the amount of the debt for each day of delay and to suspend the forwarding of new bookings to the Clinic, having notified it of this.

6. Personal data

6.1. The parties process the personal data of patients obtained in connection with the performance of the Contract in accordance with the Law of the Republic of Kazakhstan "On Personal Data and Its Protection" and the Code of the Republic of Kazakhstan "On Public Health and the Healthcare System".

6.2. Each party acts as an independent owner of personal data in respect of the data it processes for its own purposes and bears independent responsibility to the subject and to the authorized bodies.

6.3. The Clinic may not use the patients' contact data obtained through the Platform for mailings or other purposes not related to the provision of the requested medical service, without the patient's separate consent.

6.4. In the event of any incident resulting in unauthorized access to patients' personal data, the party that allowed the incident notifies the other party within twenty-four hours of the moment it is discovered.

7. Confidentiality

7.1. The parties undertake not to disclose the commercial terms of the Contract, booking statistics and other information obtained in the course of its performance, except in cases provided for by law.

7.2. The obligation remains in force for three years after termination of the Contract.

8. Patient reviews

8.1. Patient reviews are posted on the Platform in the manner established by the Terms of Use.

8.2. The Clinic has the right to publish a reply to a review and to send the Company a reasoned objection if it considers the review to be inaccurate. The Company considers the objection and has the right to suspend publication of the review while the matter is being examined.

8.3. The Company does not delete reviews at the Clinic's request in the absence of the grounds established by the Terms of Use.

9. Liability

9.1. The Clinic bears full responsibility for the quality, scope and safety of the medical services provided, for the accuracy of the information posted, and for compliance with licensing requirements. Patients' claims regarding medical services are resolved by the Clinic independently.

9.2. The Company is not responsible for the Clinic's lost profit, for patient no-shows, or for interruptions in the operation of the Platform caused by circumstances beyond the Company's control.

9.3. The Company's liability under the Contract is limited to the amount of the fee received from the Clinic for the last reporting period, unless otherwise established by mandatory rules of law.

10. Term, amendment and termination

10.1. The Contract is valid indefinitely from the date of acceptance.

10.2. The Company has the right to amend the offer unilaterally by posting a new version on the Platform at least fifteen calendar days before it takes effect. A change in the amount of the fee has no retroactive effect and does not apply to reporting periods that have already been closed.

10.3. The Clinic has the right to withdraw from the Contract by notifying the Company at least thirty calendar days in advance. Obligations to pay the fee for appointments that took place before termination remain in force.

10.4. The Company has the right to suspend or terminate the Clinic's access to the Platform in the event of a violation of the Contract, the posting of inaccurate information, the absence of a valid license, systematic failure to fulfil the obligations under clause 4.3, or late payment.

11. Governing law and disputes

11.1. The Contract is governed by the law of the Republic of Kazakhstan.

11.2. Disputes are resolved through negotiations. A claim is sent by email and is subject to consideration within thirty calendar days.

11.3. Unresolved disputes are referred to a court at the Company's location.

12. Company details

2Medlink Group LLP
BIN 260740001075
Republic of Kazakhstan, Almaty, 37 Abay Ave.
Email: info@ibolid.kz